Support Policy

What to include

For technical help, include as much of the following as is relevant:

• a short description of what you expected and what actually happened;
• steps that reproduce the problem;
• NorthStar HUD version, Even app version, and G2 firmware version if known;
• whether the problem occurs on the phone UI, glasses display, or both;
• a screenshot or short screen recording when useful; and
• any error text shown by NorthStar.

Please do not send passwords, authentication tokens, payment-card details, medical records, or other highly sensitive information.

Response expectations

NorthStar is independently maintained and does not currently provide a guaranteed service-level agreement or response time. Support requests are handled on a best-effort basis. Critical issues affecting many users or preventing the plug-in from functioning may be prioritized over feature requests or individual configuration questions.

Supported scope

Support covers NorthStar HUD itself, including its phone interface, G2 display behavior, NorthStar settings and tools, and NorthStar's integrations with supported third-party services.

For issues with Even Realities hardware, the Even app, an Even account, Even Hub itself, or device firmware outside NorthStar, contact Even Realities support. For outages or data issues originating from a third-party provider such as Open-Meteo, NorthStar support may help diagnose the problem but cannot guarantee or directly repair that provider's service.

Privacy and deletion requests

For privacy questions or requests to access, correct, or delete information contained in a submitted feedback report, email northstarhud.support@gmail.com. Include enough information to identify the feedback report, such as the issue number if you have it, approximate submission date, title, and contact address used.

Security reports

If you believe you found a security or privacy vulnerability, email the support address directly rather than posting exploit details publicly. Include a clear description and reproduction steps where possible.

Emergency and safety use

NorthStar HUD is not an emergency, medical, navigation-safety, or life-safety service. Do not rely on NorthStar for emergency alerts or safety-critical decisions.

Policy changes

This Support Policy may change as NorthStar grows. The current effective date is shown at the top of this page.